Customer Support

If you need assistance with an order, sizing, shipping, or anything related to your experience with OACW OUTSIDE A CANVAS WEAR™, you can reach us directly. Every inquiry is handled with care and intention.

Contact

Email: support@shopoacw.com

Response Time: 24–72 hours

Order Questions

Where is my order?

Once your order is placed, you’ll receive an email confirmation. When your item ships, you’ll receive a tracking number. All pieces are made‑to‑order through our production partners, so processing times may vary.

How long does shipping take?

Shipping times depend on your location and the production partner fulfilling your item. You can review full details in our Shipping Policy.

What if my item arrives damaged or incorrect?

Email us within 7 days of delivery with photos of the issue. We’ll review and resolve it as quickly as possible.

Returns & Exchanges

We accept returns or replacements for items that arrive damaged, misprinted, or defective. Because each piece is made‑to‑order, we cannot accept returns for buyer’s remorse, sizing issues, or preference changes. Full details are available in our Return & Refund Policy.

Made-to-Order Production

Every OACW OUTSIDE A CANVAS WEAR™ piece is created on demand through our trusted production partners. This reduces waste and ensures each item is produced with intention. Production times vary by item and are listed on each product page.

Quick Links

A note from OACW OUTSIDE A CANVAS WEAR™

Every piece in this shop is part of a larger story — one of sovereignty, intention, and lived experience. If you need support, we’re here. Thank you for being part of this world.